We want you to have a smooth and efficient experience when you come in to use the facility. To manage occupancy at a reduced capacity, all members are required to reserve a 90 minute time slot to utilize the downtown facility. You may reserve your time slot up to 7 days in advance, and you are limited to one reservation per day.
In order to use the pools or hydromassage, you must first have a facility reservation. You will not be allowed access to the pool or hydromassage if you do not have a facility reservation. Once you have a confirmed facility reservation, you can then make a pool or hydromassage reservation.
Enter in your information: - The ID # is your Mayo Clinic Person ID number found on the back of your employee badge - Last Name - Use the email address you want your reservation confirmation emails to be sent to. You will need to display your email confirmation upon entry.
A confirmation will then be sent to your email with your username and password for your Member Portal - keep this for your records
How to use your Member Portal to make a facility reservation:
Click the 'Home' link on the top left of the screen
Click on 'Reserve a 90 minute time slot'
Use the date filter to select the date you wish to make a reservation
Select the time slot you wish to reserve
Click 'Register Now' on the box
Select 'Use an Existing Service Credit' and 'Free Offerings' from the dropdown
This will take you to your 'Upcoming Appointments' screen where you will see your reservation date and time. You will also receive the confirmation email you will need to show the Front Desk upon entry to the facility.
If you wish to cancel your reservation, login to the Member Portal and click on 'My Account' on the dropdown menu, and then 'My Appointments'. Click the 'Cancel' and in the pop up, click 'Cancel Now'.
How to use your Member Portal to make a pool/hydromassage reservation:
On the homepage of the Member Portal, select either 'Reserve a Pool Lane' or 'Book a Hydromassage'
From the dropdown, select Hydromassage or Pool Reservation
Select the city on the left side - choose Rochester
Select a date and time for your appointment, and then click 'Select Pool' and pick from the dropdown
Make your time slot selection and confirm your appointment by clicking 'Continue' in the pop up box
Select 'Pay at the Appointment Time' (you will not need to pay as pool and hydromassage use are part of your membership)
Hit the next button to confirm your reservation
When making a pool or hydromassage reservation, always create facility reservation first, then make pool/hydromassage reservation second. reservation. If pool and hydromassage are not available after making your facility reservation you can either find another activity within the facility or, cancel your reservation.